Shipping

We're glad you've decided to make a purchase from us and we want to make sure you have all the information about our shipping process.

Processing time:
We strive to process and ship all orders as quickly as possible. In general, orders are processed within 1-2 business days. However, during peak season, processing time may be longer.

Shipping methods and costs:
Shipping  is completely free of charge and is provided by DHL.

Tracking:
Once your order has been shipped, you will receive a tracking number that will allow you to track your package online. Please allow up to 24 hours for the tracking information to be updated.

Delivery times:
Delivery time depends on your location and the shipping method you choose. Standard shipping usually takes 7-14 days. Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances.

Customs, import duties and taxes:
All duties and taxes are paid. The price on the product page is the final price.

Missing or damaged items:
If your order contains missing or damaged items, please contact our customer service within 48 hours of receiving your package. We will work with you to resolve the issue as soon as possible.

Incorrect or missing address:
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. This includes providing the recipient's correct name, street, house number, city, state, postal code and country. Missing or incorrect information may result in a failed delivery attempt.

If our shipping company or customer service team identifies an incomplete address, we will attempt to notify the customer. It is the customer's responsibility to respond to such notification and provide the information required for delivery.

When you make a purchase from us, you agree to provide accurate and complete shipping information. Failure to provide accurate and complete information may result in delays, lost packages, or additional charges for rerouting or redelivery of packages.

We hope this information has been helpful. If you have any further questions about our delivery policy, please do not hesitate to contact us.