Privacy Policy

At Lozendo, we recognize the importance of your privacy and the protection of your personal data. This Privacy Policy describes how we collect, use and protect your personal data in accordance with the German Federal Data Protection Act (BDSG) and the EU General Data Protection Regulation (GDPR).

Section 1 - Collection of personal data

We collect personal data when you register for an account, place an order or use our services. This data may include your name, address, email address, telephone number and payment details. We may also collect data about your browsing behavior, such as your IP address, location and device information.

Section 2 - Use of personal data

We use your personal data to process orders, provide customer support and communicate with you about our products and services. We may also use your data for marketing purposes, such as sending you promotional offers and newsletters. We will only use your personal data for the purposes for which it was collected and will not sell or rent your personal data to third parties.

Section 3 - Data protection

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure or destruction. We use secure servers, encryption and other technologies to protect your data. We also require our employees and service providers to follow our privacy policies and practices.

Section 4 - Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless we are required to retain it for legal or regulatory reasons. When we no longer need your personal data, we will securely delete or anonymize it.

Section 5 - Your rights

You have the right to access, rectify or erase your personal data and to restrict or object to its processing. You also have the right to receive a copy of your data in a structured, machine-readable format. Please contact support@lozendo.de if you wish to exercise any of these rights.

Section 6 - Cookies

We use cookies to improve your user experience and to provide personalized content and advertising. Cookies are small text files that are stored on your device when you visit our website. You can control the use of cookies by adjusting the settings in your browser.

Section 7 - Changes to the privacy policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or our legal obligations. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

Section 8 - Contacting us

If you have any questions or comments about our privacy policy or practices, please contact us at support@lozendo.com