Billing Terms and Conditions

At Lozendo, we prioritize secure, transparent, and efficient transactions to provide you with a seamless shopping experience. This policy outlines our payment methods, security measures, and billing practices in compliance with Google recommendations and UK regulations.

Accepted Payment Methods

We accept the following secure payment methods for orders within the UK and other supported regions:

• Credit Cards (Visa, MasterCard, American Express, Maestro)
• Digital Wallets (Apple Pay, Google Pay, Shop Pay)
• PayPal (including PayPal Express Checkout)

Note: Payment options may vary depending on the selected product, region, or payment provider’s availability.

Payment Security & Encryption

We use industry-leading security measures to protect your payment information.

• SSL Encryption: Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that all payment transactions are encrypted and protected against unauthorized access.
• PCI DSS Compliance: All payments are processed through PCI DSS-compliant gateways, ensuring the highest security standards for handling credit card information.
• Fraud Prevention: Transactions are monitored to prevent fraud, unauthorized access, and identity theft.
• Secure Payment Processing: Your payment details are never stored on our servers. Instead, they are processed securely by trusted payment gateways.

Billing & Order Processing

• Order Confirmation: Once you place an order, you will receive an order confirmation email with payment details and transaction reference.
• Payment Authorization: Your payment will be authorized at checkout. Orders will not be processed until payment is successfully completed.
• Failed Transactions: If your payment fails, please check:
  • Whether your card details are correct
  • If your bank has flagged the transaction for security reasons
  • Whether you have sufficient funds available
  • If your card issuer has set restrictions on online purchases
• Currency: All payments are processed in GBP (£) or the local currency as specified at checkout.

Taxes & Additional Fees

• VAT & Sales Tax: Prices displayed on our website include applicable taxes where required by law.
• International Fees: If you are shopping from outside the UK, your bank may charge foreign transaction fees. Lozendo is not responsible for additional fees imposed by your payment provider.

Refunds & Billing Disputes

• Refund Policy: If you are eligible for a refund, it will be credited to your original payment method within 10 business days after processing.
• Chargebacks & Disputes: If you believe there is an error in your billing or payment, please contact us first before initiating a chargeback. We will work to resolve your concern as quickly as possible.

Subscription & Recurring Payments (If Applicable)

If we offer subscription-based services, the following applies:

• Automatic Billing: Subscription payments will be charged automatically based on your chosen billing cycle.
• Cancellation: You can cancel a subscription at any time through your account settings or by contacting support.

Contact Information

For any billing inquiries, payment issues, or security concerns, please reach out to us:

Email: support@lozendo.com
Phone: +31 85 333 2532
Address: De Nieuwe Erven 3, Unit 11326, 5431 NV Cuijk, Netherlands