Billing Terms and Conditions
At Lozendo, we are committed to providing a safe, transparent, and secure shopping experience. These Billing Terms & Conditions outline how payments are processed, which methods we accept, how billing is handled, and how we ensure your financial data is protected.
Accepted Payment Methods
We accept the following secure payment methods:
- Visa
- MasterCard
- American Express
- Maestro
- PayPal
- Apple Pay / Google Pay (if available at checkout)
All payments must be made at the time of purchase. We do not offer cash on delivery.
Currency & Tax
- All prices on our website are displayed in British Pounds (GBP) and United States Dollars (USD), and will be displayed to you according to the region from which you are visiting.
- Applicable VAT (Value Added Tax) is included in the product price where required by law.
- As we ship from within the European Union, customers in the UK and US will not incur additional customs charges at checkout. However, import duties or local taxes may apply in rare cases, depending on government regulations.
Order Confirmation & Invoices
After placing an order, you will receive an order confirmation email containing a breakdown of the items purchased, the total amount charged, and estimated delivery details.
Invoices can be requested at any time by contacting our support team.
Billing Errors or Discrepancies
If you believe there is a billing error or unauthorized charge on your account:
- Please contact us immediately at support@lozendo.com
- Provide your order number and a brief explanation of the issue
- We will investigate and resolve the issue promptly within 3–5 business days
Payment & Data Security
We prioritize your security when shopping online. Our store is fully encrypted and protected by SSL (Secure Socket Layer) technology, which ensures all sensitive data—including payment details—are securely transmitted.
Additionally:
- We use PCI-compliant third-party payment gateways (such as Stripe and PayPal) to handle payment processing.
- Your full card details are never stored on our servers.
- We continuously monitor and update our security protocols to prevent fraud and unauthorized access.
Fraud Prevention
To prevent fraud and protect our customers, we may perform identity or payment verification checks on suspicious orders. In such cases, processing may be temporarily delayed until verification is completed.
Refunds
Refunds, when approved, will be issued to the original method of payment used at checkout. Please refer to our Return & Refund Policy for detailed information.
Contact for Billing Support
If you have questions regarding a transaction or billing issue, please contact our customer support:
- Email: support@lozendo.com
- Phone: +31 85 333 2532
- Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +1:00) CET
By completing a purchase on Lozendo.com, you agree to the terms outlined above. We reserve the right to update these terms at any time in accordance with applicable laws and business needs.