Billing Terms and Conditions
Introduction
Welcome to Lozendo. These Billing Terms and Conditions ("Terms") govern your purchases and use of services on our website, www.lozendo.com ("Website"). By making a purchase, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from making any purchases on our Website.
Business Details
Trade Name: Lozendo
Registered Company Name: JW Ecom B.V.
Address: De Nieuwe Erven 3, Unit 11326, 5431 NV Cuijk, Netherlands
Commercial Register Number: 89992210
Payment Methods
We accept the following secure payment methods:
- Credit Cards (Visa, MasterCard, American Express, etc.)
- PayPal
- Apple Pay
- Google Pay
- Other digital wallets
All transactions are processed securely. Lozendo does not store your credit card details. Payments are processed through PCI-DSS-compliant third-party payment gateways.
Payment Security
To ensure secure transactions, all payment information is encrypted using SSL (Secure Socket Layer) technology. We take the necessary measures to protect your personal information, but please note that no system is entirely secure, and any transmission of information is done at your own risk.
Order Confirmation
After completing your order, you will receive an order confirmation email summarizing the products and services purchased. This confirmation serves as a receipt for your purchase.
Failed Payment
In the event of a failed payment, you will be notified promptly. You will need to provide updated payment information to complete the order. If payment is not successfully processed, the order will not be fulfilled, and the items will not be shipped.
Pricing and Taxes
All product prices are listed in GBP (£). For international customers, exchange rates may apply depending on the payment provider. Prices include VAT where applicable. Additional shipping fees, taxes, or other charges will be clearly displayed at checkout.
Shipping and Handling Fees
Shipping fees are calculated during checkout and depend on the delivery destination and selected shipping method. We are not responsible for delays caused by third-party couriers, customs clearance, or other external factors.
Refunds and Cancellations
Refunds will be processed for returned items within 10 business days after receiving the returned product. Refunds will be issued to the original payment method. For cancellations, they can only be processed before the order has been shipped. Once the order is dispatched, cancellations are not possible, and a return must be initiated.
Contact Us
For any questions regarding our Billing Terms and Conditions, please contact us at:
Email: support@lozendo.com
Phone: +31 85 333 2532
Address: De Nieuwe Erven 3, Unit 11326, 5431 NV Cuijk, Netherlands
The company JW Ecom B.V., registered with the Chamber of Commerce (KvK) under number 89992210, is headquartered at Scharnerweg 35A, Maastricht, 6224 JA, Netherlands. JW Ecom B.V. specializes in online retail, offering a diverse selection of non-food products to customers.