About Us

Welcome to Lozendo – your trusted destination for curated lifestyle essentials designed to elevate your everyday.

Lozendo is the trade name of JW Ecom B.V., a registered company based in the Netherlands. We operate as a professional online retailer, offering a carefully selected range of lifestyle products, including apparel, accessories, and more – all tailored to meet the needs of our customers in the United Kingdom and the United States.

Our Mission
At Lozendo, our mission is simple: to make quality lifestyle products accessible to everyone, without compromising on style, comfort, or value. We strive to bring our customers products that reflect the latest trends and everyday functionality, all while ensuring a seamless shopping experience.

Our Business Model
Lozendo operates as a direct-to-consumer retailer. This means we source our products from trusted suppliers and deliver them directly to our customers. We do not act as a marketplace or intermediary. All products listed on our website are sold and fulfilled by Lozendo, ensuring full responsibility for product quality, delivery, and customer service.

Transparency & Trust
We believe in doing business with integrity. That’s why we provide complete transparency about who we are, how we operate, and how you can get in touch with us. Whether you have questions about a product, need help with an order, or want to learn more about our services, our support team is always here to help.

Company Information

  • Business Name: JW Ecom B.V.

  • Trade Name: Lozendo

  • Registered Address: Scharnerweg 35-A, 6224 JA Maastricht, Netherlands

  • Chamber of Commerce (KVK) Registration: 89992210

  • VAT Number: NL865177028B01

Customer Support
We’re committed to offering excellent customer service before, during, and after your purchase.

  • Email: support@lozendo.com

  • Phone: +31 85 333 2532

  • Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT +1:00) CET

Shop with Confidence
We’ve created clear policies to ensure your peace of mind when shopping with us. Everything is designed to protect you as our customer, from shipping and returns to data privacy and secure payments.

Thank you for choosing Lozendo – where lifestyle meets simplicity.

Free shipping on all orders

We offer free shipping on all orders within the UK and US—no hidden fees, just seamless shopping!

Customer service

Our customer service team is here for you! Available Monday to Friday 9:00 AM – 5:00 PM (GMT +01:00) CET, Saturday and Sunday Closed.

Secure payment

Your security is our top priority. We comply with GDPR, UK, and US regulations to protect your data, ensuring encrypted and secure payment transactions for a safe shopping experience.