You can return your item within 30 days from the delivery date, provided it is unused and in its original packaging. If the product is defective, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

For more details, please review our full return policy here.

If you receive a defective or damaged item, please contact our customer support team immediately at support@lozendo.com with the details of the issue. We will work quickly to resolve the issue and provide a replacement or refund as needed.

For assistance, reach out to our customer support team here.

Once we receive and inspect the returned product, we will process your refund within 10 business days (Monday to Friday). The refund will be issued to your original payment method, and you will receive an email confirmation once the transaction is complete.

We accept major credit cards, PayPal, and other secure payment options as displayed during checkout. For more details, please refer to our Billing Terms, and Conditions Policy.

Your payment will be processed immediately after you place your order. A confirmation email with your purchase details will be sent to you shortly.

Yes, for international orders, customs duties and import taxes may apply. These charges are the customer's responsibility and must be paid at the time of delivery.

We offer free shipping for all orders within the United Kingdom. For orders to other countries, shipping costs may apply and will be displayed during the checkout process.

We require 1-2 business days (Monday to Friday) to process and prepare your order for dispatch. Estimated Transit time is 4-6 business days. Once shipped, delivery typically takes 5-9 working days (Monday to Friday). This means the total estimated delivery time is 5-9 business days (Monday to Friday).

Read our full shipping policy here.

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our tracking page.

Please contact our customer service team as soon as possible at support@lozendo.com or call us at +31 85 333 2532. We will do our best to make the change, but we cannot guarantee modifications if the order has already been processed.

The general conditions are available on our website under the heading Terms of Service.

Please contact us as soon as possible and we will do our best to resolve the issue.

As a consumer, you have legal rights, including the right to receive a good quality product and the option to return it if it does not meet your expectations. For more details, please refer to our Return Refund, and Exchange Policy.