FAQ
How can I contact you?
You can reach us via info@lozendo.com +31853332532, or through our contact form if you have any questions.
Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at our info@lozendo.com Orders already processed or shipped cannot be canceled but may be returned after delivery.
Is delivery free?
Yes, Lozendo offers free shipping within the United Kingdom.
How long is the shipping time?
We process all orders within 0 to 2 working days (Monday to Friday). Please note that order processing time may vary depending on order volume or special circumstances.
Shipping generally takes between 3 to 6 working days (Monday to Friday) after the order is processed and dispatched.
For more information see our Shipping Policy.
Can I return the product?
Yes. If for any reason you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange. For more information, please see our Return and Refund Policy.
Contact
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@lozendo.com
Phone Number: +31853332532
Contact Form: Click Here
Business Information
Lozendo is operated by JW Ecom B.V., a company registered in the Netherlands.
Company Number: 89992210
DUNS Number: 494675107
VAT Number: NL865177028B01
Address:
Scharnerweg 35-A
Maastricht 6224 JA