Frequently Asked Questions

Can I cancel my order after it's been placed?

If you wish to cancel your order, contact us as soon as possible at our info@lozendo.com Orders already processed or shipped cannot be canceled but may be returned after delivery.

Is delivery free?

Yes, Lozendo offers free shipping within the United Kingdom.

How long is the shipping time?

We process all orders within 0-2 working days (Monday to Friday). Please note that order processing time may vary depending on order volume or special circumstances.

Shipping generally takes 3-6 working days (Monday to Friday) after the order is processed and dispatched.

For more information see our Shipping Policy.

Can I return the product?

Yes. If for any reason you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange. For more information, please see our Return and Refund Policy.

Contact:

Email: info@lozendo.com
Phone: +447520644861

Support Hours:
Monday to Friday, 10:00–16:00 GMT

Business Details:
Trade Name: Lozendo
Business Name: Musani Ecom Limited

Company Number: 16384077
DUNS Number: 233708707

Address:
287 Scraptoft Lane
Leicester LE5 2HU
England