Contact Us

We're here to help! Whether you have questions about a product, need assistance with an order, or just want to get in touch — we’d love to hear from you.

You can reach us using the details below:

Company Name: JW Ecom B.V.
Trade Name: Lozendo
Phone Number: +31 85 333 2532
Email Address: support@lozendo.com
Business Address: Scharnerweg 35-A, 6224 JA Maastricht, Netherlands
Business Hours: Monday to Friday 9:00 AM – 5:00 PM (GMT +01:00) CET

Feel free to send us an email. Our support team is dedicated to providing timely and helpful responses to all customer inquiries.

You can also use our Track Your Order page for real-time updates on your delivery.

We look forward to assisting you!

Do you have any question?

Free shipping on all orders

We offer free shipping on all orders within the UK and US—no hidden fees, just seamless shopping!

Customer service

Our customer service team is here for you! Available Monday to Friday 9:00 AM – 5:00 PM (GMT +01:00) CET, Saturday and Sunday Closed.

Secure payment

Your security is our top priority. We comply with GDPR, UK, and US regulations to protect your data, ensuring encrypted and secure payment transactions for a safe shopping experience.