Terms of Service
This website https://lozendo.com/ (the “Site”) is ran by Lozendo, “we”, “us” or “our”. By accessing or purchasing from this Site, you agree to comply with these Terms of Service and any additional policies referenced within. If you do not agree to these Terms, you must not use this Site or any of its services.
By visiting our website or purchasing a product, you engage in our “Service” and agree to be bound by these Terms of Service, including any other terms and policies available by hyperlink. These Terms apply to all users of the Site, including visitors, customers, merchants and content contributors. Please read them carefully before using this website. Continued use constitutes acceptance of all Terms and related policies.
Any new features or tools added to the online store are also governed by these Terms of Service. You can review the most recent version at any time on this page. We reserve the right to update or modify any part of these Terms by publishing revised content on our website. It is your responsibility to review this page regularly. Continued use of the Site following any updates signifies your acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have obtained consent from a parent or guardian for any minor dependents using this Site. You must not transmit viruses, malware or any harmful code. Breach of these Terms will result in immediate termination of access to our services.
General Conditions
We reserve the right to refuse service to anyone at any time. You understand that your content, excluding credit card information, may be transferred unencrypted across networks and adapted to meet technical requirements. Credit card data is always encrypted during transfer. You agree not to copy, reproduce, sell or exploit any part of the Service or website content without our written consent. Section headings are for convenience only and do not affect interpretation.
Accuracy, Completeness and Timeliness of Information
Information on this Site is provided for general purposes only. We are not responsible if any information is inaccurate, incomplete or outdated. The material is intended for general reference and should not be relied upon without consulting more precise or up-to-date sources. Any use of the information is at your own risk. The Site may include historical content which is provided for reference only. We may update or modify any information at any time without obligation to do so.
Modifications to the Service and Prices
Prices for our products may change without prior notice. We reserve the right to modify, suspend or discontinue any part of the Service at any time. Lozendo is not liable to you or any third party for changes, suspensions or discontinuations of the Service.
Products
Some items may be available exclusively online and in limited quantities. Returns and exchanges are accepted in accordance with our Return and Refund Policy. We aim to present product descriptions and images accurately, but colours may vary depending on device display. We reserve the right to limit quantities, change descriptions or pricing and discontinue products at any time without notice. Any product or service offer on this Site is void where prohibited by law.
Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order at our discretion. Limits may be applied per person, household or order. Restrictions may include orders placed using the same account, credit card or billing and shipping address. In the event of an order modification or cancellation, we will attempt to contact you using the details provided. You agree to provide accurate and complete account and purchase information and to update it promptly when required. For further information, please review our Return and Refund Policy.
Optional Tools
We may provide access to third-party tools which we do not monitor or control. You acknowledge that such tools are provided “as is” and “as available” without any warranties or representations. Lozendo accepts no responsibility for any issues resulting from your use of optional third-party tools. Your use of these tools is entirely at your own discretion and subject to the terms of the third-party provider. Future additions or new features on the Site will also be governed by these Terms of Service.
Third-Party Links
Certain content, products or services available through our Site may include materials provided by third parties. Third-party links may direct you to websites that are not affiliated with us. We are not responsible for reviewing or evaluating the accuracy or content of external websites and disclaim any liability for materials, products or services offered by third parties. Lozendo is not responsible for any loss or damage resulting from transactions made on third-party websites. Before engaging in any third-party transaction, please review their policies and terms carefully. Any concerns or claims must be directed to the relevant third party.
User Comments, Feedback and Other Submissions
If you send us creative ideas, suggestions, proposals or other materials, whether requested or unsolicited, you agree that we may use, edit, publish and distribute such material without restriction and without obligation to pay compensation. We are not required to maintain any submissions in confidence or respond to them. We may monitor, edit or remove content that we consider unlawful, offensive, defamatory or otherwise inappropriate. You must not submit material that infringes intellectual property rights or includes harmful code. You are solely responsible for any content you submit and its accuracy.
Personal Information
Your submission of personal data through the Site is governed by our Privacy Policy. By using the Site, you consent to the collection and use of your personal information as outlined in that policy.
Errors, inaccuracies, and omissions
From time to time, material on this Site may contain typographical slips, incomplete details, or outdated information relating to product descriptions, pricing, promotions, offers, or availability. We may correct, amend, or update such content and, where necessary, cancel orders that rely on it, without prior notice. Unless required by law, we are not obliged to clarify or refresh information. The absence of a stated update date should not be taken to mean that all content has been revised.
Prohibited uses
Beyond the other restrictions set out in these Terms, you must not use the Site or its content for unlawful activity, to encourage unlawful acts, to breach regulations, to infringe intellectual property rights, or to harass, abuse, defame, or discriminate. You must not submit false or misleading information, introduce malware, collect personal data without consent, engage in spam or scraping, pursue improper purposes, or interfere with the security or integrity of the Site. We may suspend or terminate access where these rules are breached.
Disclaimer of warranties and limitation of liability
We do not promise that access to the Service will be uninterrupted, timely, secure, or free from error. The Service and all products are provided on an “as is” and “as available” basis, without any warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, Lozendo and its directors, employees, agents, and partners shall not be responsible for any loss, injury, claim, or damage of any kind, including indirect, incidental, or consequential loss such as loss of profits, revenue, or data, arising from your use of the Site or from products purchased through it.
Indemnification
You agree to indemnify and hold Lozendo harmless, as well as all associated officers, employees, contractors and affiliates from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.
Severability
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision shall apply with the minimum modification necessary to make it effective, or, where this is not possible, it shall be deemed severed. The validity and enforceability of the remaining provisions shall not be affected and will continue in full force and effect.
Termination
These Terms remain in effect unless terminated by either party. You may terminate them at any time by ceasing to use the Site and notifying us. We may also terminate this agreement without notice if we believe you have failed to comply with any provision. Upon termination, all outstanding obligations incurred before termination shall remain enforceable.
17 Entire Agreement
Failure by us to exercise or enforce any right or provision under these Terms shall not constitute a waiver. These Terms and any related policies posted on this Site represent the entire agreement and understanding between you and Lozendo, superseding all prior agreements or communications. Any ambiguity in interpretation shall not be construed against the drafting party.
Governing Law
These Terms of Service and any related agreements are governed by and interpreted in accordance with the laws of the United Kingdom. You agree that any disputes arising from these Terms or your use of the Site shall be resolved in the courts of the United Kingdom, unless otherwise required by applicable consumer protection laws.
Changes to Terms of Service
You may review the most current version of these Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by publishing revised content on our website. It is your responsibility to review this page periodically. Continued use of the Site after any changes constitutes your acceptance of the updated Terms.
Contact:
Email: info@lozendo.com
Phone: +447520644861
Support Hours:
Monday to Friday, 10:00–16:00 GMT
Business Details:
Trade Name: Lozendo
Business Name: Musani Ecom Limited
Company Number: 16384077
DUNS Number: 233708707
Address:
287 Scraptoft Lane
Leicester LE5 2HU
England