Privacy Policy
This website is operated by Lozendo (“we”, “us”, or “our”). Protecting your privacy is central to how we operate, and this Privacy Policy outlines how we handle your personal information. Including what we collect, how we use it, who we share it with, and the choices you have regarding your data.
Collecting and Using Personal Information
When you make a purchase, we collect details such as your name, address, and email address as part of completing your order. When you browse our store, your device’s Internet Protocol (IP) address is also recorded to help us understand your browser type and operating system. With your consent, we may send you updates about our store, new arrivals, and occasional news that may be of interest.
Your Consent
By providing personal information to complete a transaction, verify a payment, arrange delivery, or process a return, you authorise us to use your data for those purposes only. If we intend to use your data for another reason, such as marketing communications, we will always ask for your explicit consent or offer you the option to refuse.
Withdrawing Consent
You have the right to withdraw consent at any time. If you no longer wish for us to process your data, you can contact us at info@lozendo.com. Once we receive your request, we will stop using your data unless continued processing is required by law.
Sharing and Disclosure
We may share your personal information only when legally required to do so or if you breach our Terms of Service. Your information is never sold or shared for unrelated purposes.
Shopify
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you. Shopify securely stores your data within its systems, protected by strict security measures and a firewall.
If you pay through a direct payment gateway, your credit card details are stored by Shopify in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). This information is encrypted during transfer and stored only for as long as necessary to complete your transaction. Once processed, the data is deleted. PCI-DSS standards ensure that your payment details are handled safely by both Shopify and our store.
To learn more, you may refer to the Shopify Terms of Service and Privacy Policy.
Third-Party Services
We rely on trusted third-party partners to perform essential functions such as payment processing, order fulfilment, analytics, and email services. These partners access your information only as needed to provide their specific service to us. Some of them may operate in other countries, meaning your data could be governed by different legal frameworks. We recommend reviewing each provider’s privacy policy to understand how your data is managed by them.
When you leave our website or are redirected to a third-party application, this Privacy Policy and our Terms of Service no longer apply.
External Links
Our site may contain links to other websites. We are not responsible for the privacy or content practices of those websites and encourage you to review their privacy statements before submitting any personal information.
Analytics and Website Performance
We use Google Analytics to understand how visitors interact with our site. The data collected (such as pages viewed and browsing patterns) helps us improve functionality and enhance your shopping experience. This data is aggregated and does not personally identify users.
Data Security
We take the protection of your personal information seriously. All sensitive data is transmitted using Secure Socket Layer (SSL) technology and stored using AES-256 encryption. Although no online system can be entirely secure, we follow recognised security standards, including PCI-DSS compliance, to reduce risk and maintain the confidentiality of your information.
Cookies
Our website uses Cookies to improve your experience, remember your preferences, and analyse how visitors use the site. Some Cookies are necessary for the website to function, while others help us personalise your experience and measure performance. We may also allow selected third parties to use Cookies for advertising or analytical purposes. To learn more about Cookies used through Shopify, please visit https://www.shopify.com/legal/cookies.
Managing Cookies
Most browsers accept Cookies automatically, but you can modify your settings to remove or reject them. Please note that blocking Cookies may affect the functionality or appearance of our website. You can also manage your preferences using our cookie banner when you first visit our site.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates take effect immediately upon posting. If we make significant amendments, we will indicate them here to keep you informed about how we collect and use your data.
Contact:
Email: info@lozendo.com
Phone: +447520644861
Support Hours:
Monday to Friday, 10:00–16:00 GMT
Business Details:
Trade Name: Lozendo
Business Name: Musani Ecom Limited
Company Number: 16384077
DUNS Number: 233708707
Address:
287 Scraptoft Lane
Leicester LE5 2HU
England