Shipping Policy
Important Information:
- Order Cut-Off Time: Orders placed before 15:00 GMT will be processed on the same day.
- Order Processing Time: 1 to 2 working days (Monday to Friday).
- Estimated Shipping Time: 3 to 6 working days (Monday to Friday).
- Free Delivery: We offer free delivery on all orders within the United Kingdom
Order Processing and Shipping
Upon successful order placement, you will receive an immediate confirmation email confirming receipt of your order and the start of processing. Processing typically takes 1 to 2 working days (Monday to Friday).
Once your order is ready for shipment, you will receive a follow-up email containing tracking information, enabling you to monitor your shipment until delivery.
Shipping usually takes between 3 and 6 working days (Monday to Friday).
We are happy to offer free delivery on all orders shipped within the United Kingdom.
Possible Delays
While we strive to deliver within the stated timeframe, delays may occur due to high demand, public holidays, or adverse weather conditions. If your order does not arrive within the estimated period, please allow an additional 3 working days.
Should you still not receive your order after this extension, contact us at info@lozendo.com for assistance. We will promptly investigate and keep you informed.
Order Cancellations
If you wish to cancel your order, please contact us immediately at info@lozendo.com. We will attempt to cancel your order before processing and dispatch.
Please note that cancellations cannot be made once the order has entered processing or has been shipped. In such cases, returns must be handled through our standard return procedure after delivery.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please take clear photographs showing the damage or discrepancy, including packaging if relevant, and send them to info@lozendo.com as soon as possible.
We will review your case and arrange for a replacement or corrective action promptly to resolve the issue.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: info@lozendo.com
Phone Number: +31853332532
Contact Form: Click Here
Business Information
Lozendo is operated by JW Ecom B.V., a company registered in the Netherlands.
Company Number: 89992210
DUNS Number: 494675107
VAT Number: NL865177028B01
Address:
Scharnerweg 35-A
Maastricht 6224 JA