General Terms and Conditions

Article 1 - Definitions

In these conditions, the following definitions shall apply:

'withdrawal period' means the period during which the consumer may exercise his right of withdrawal

'consumer' means any natural person who is not acting for purposes relating to his trade, business or profession and who concludes a distance contract with the trader

'day' means a calendar day

'durable medium' means a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time

'durable medium' means any instrument which enables the consumer or the trader to store information addressed personally to him in a way accessible for future reference and unchanged reproduction of the information stored

'right of withdrawal' means the possibility for the consumer to cancel the distance contract within the withdrawal period

'entrepreneur' means the natural or legal person who offers products and/or services to consumers at a distance

'distance contract' means a contract under which, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, until the conclusion of the contract, exclusive use is made of one or more means of distance communication

'means of distance communication' means means that can be used to conclude a contract without the consumer and the entrepreneur being in the same room at the same time

General conditions: the current general conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Company name: Sarbini Commerce

Organization number: 90927044

VAT number: NL004851930B66

Registered business address: De Nieuwe Erven 3, Unit 11378, 5431 NV Cuijk

NOTE: THIS IS NOT THE RETURN ADDRESS!


Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated

that the general conditions can be inspected at the entrepreneur's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.

If the distance contract is concluded electronically, notwithstanding the previous paragraph, the text of these general conditions may be made available to the consumer electronically before the conclusion of the distance contract, in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it shall be indicated before the conclusion of the distance contract where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

4. Where specific product or service conditions apply in addition to these general conditions, paragraphs 2 and 3 shall apply mutatis mutandis and, in the event of conflicting general conditions, the consumer may always rely on the provision which is most favorable to him.

If one or more provisions of these general terms and conditions are wholly or partially invalid or may be declared invalid at any time, the contract and these general terms and conditions shall continue to apply in all other respects and the provision in question shall be replaced by mutual agreement without delay by a provision which corresponds as closely as possible to the meaning of the original provision.

Situations not covered by these General Conditions shall be assessed “in the spirit” of these General Conditions.

Any ambiguity regarding the interpretation or content of one or more provisions of our General Conditions shall be interpreted “in the spirit” of these General Conditions.

Article 4 - The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is not binding. The entrepreneur is authorized to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a correct assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot be a reason for replacement or termination of the contract.

The images accompanying the products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors depicted exactly correspond to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This applies in particular to

The price, excluding customs clearance costs and import turnover tax. These additional costs are at the expense and risk of the customer. The postal and/or courier service will apply the special regulation for postal and courier services on import. This regime applies if the goods are imported into the EU country of destination, which is the case here. The postal and/or courier service will charge VAT (also together with customs clearance fees) to the recipient of the goods;

any shipping costs;

the manner in which the contract is concluded and the steps required for this purpose

whether or not the right of withdrawal is applicable
the method of payment, delivery and performance of the contract

the deadline for accepting the offer, or the period within which the trader guarantees the price

the amount of the distance communication fee if the costs of using the means of distance communication are calculated on a different basis from the usual basic fee for the means of communication used

whether the contract will be archived after it has been concluded and, if so, how the consumer can access it

how the consumer can check and, if necessary, correct the information he has provided under the contract before the contract is concluded;

Any languages other than Dutch in which the contract can be concluded;

the codes of conduct to which the trader is a signatory and the way in which the consumer can consult these codes of conduct by electronic means

the minimum duration of the distance contract if it is a fixed-term contract Optional: available sizes, colors, types of materials.

Article 5 - The contract

Subject to the provisions of paragraph 4, the contract shall be concluded when the consumer accepts the offer and complies with the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately acknowledge receipt of acceptance of the offer electronically.

Acknowledge receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within the legal framework - inform himself whether the consumer can fulfill his payment obligations, as well as all the facts and factors that are important for the responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to conclude the contract, he has the right to refuse an order or application or to attach special conditions to its execution, while giving reasons.

The entrepreneur will include the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier

the visiting address of the entrepreneur's establishment where the consumer can go with complaints;

the conditions and the way in which the consumer can exercise the right of withdrawal, or, where applicable, clear information on exceptions to the right of withdrawal

information on guarantees and existing after-sales services;

the information included in Article 4(3) of these terms and conditions, unless the trader has already provided this information to the consumer.

the trader has already provided the consumer with this information before the conclusion of the contract

the contract;

the conditions for terminating the contract if the contract

the contract has a duration of more than one year or is of indefinite duration.

In the case of contracts on current account, the provision of the previous subparagraph applies only to the first delivery.

Each contract is concluded on the condition precedent that the products concerned are available in sufficient quantity.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the possibility to cancel the contract without giving reasons during a period of 30 days. This reflection period starts the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he must return the product with all the accessories supplied and - if reasonably possible - in its original condition and packaging to the

entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he must make this known to the trader within 30 days of receipt of the product. The consumer must communicate this in the form of a written notice/email. Once the consumer has notified that he wants to exercise his right of withdrawal, he must return the product within 30 days. The consumer must prove that the delivered goods were returned in time, e.g. by providing a proof of shipment.

4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not expressed his wish to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in case of right of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the product are for his account.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the withdrawal. The condition for this is that the goods have already been returned to the trader or that sufficient evidence of complete return can be provided.

Article 8 - Exclusion of the right of withdrawal

1. The trader may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly indicated this in the offer, or at least in good time before the conclusion of the contract.

The exclusion of the right of withdrawal is only possible for products

which the trader has made according to the consumer's specifications

which are clearly personal in nature

which cannot be returned because of their nature

which spoil or age quickly

whose price is subject to fluctuations on the financial market over which the trader has no control;

for individual newspapers and periodicals

for audio and video recordings and computer programs whose seals have been broken by

broken by the consumer.

for hygiene products whose seals have been broken by the consumer.

The exclusion of the right of withdrawal is only possible for services

for accommodation, transport, catering or leisure activities to be performed on a specific day or during a specific period

the supply of which has begun with the consumer's express consent before the end of the withdrawal period;

3. betting and lotteries.

Article 9 - Price

During the period of validity indicated in the offer, the prices of the products and/or services offered may not be increased, with the exception of price changes due to changes in VAT rates.

Contrary to the previous paragraph, the contractor may offer products or services whose prices are subject to fluctuations on the financial market and over which the contractor has no influence, with variable prices. This link to fluctuations and the fact that all prices mentioned are target prices will be mentioned in the offer.

Price increases within 3 months of the conclusion of the contract are only allowed if they are the result of statutory rules or regulations.

Price increases from 3 months after the conclusion of the contract are only allowed if stipulated by the contractor and they are the result of statutory rules or regulations:

they are the result of statutory rules or regulations, or

the consumer is authorized to terminate the contract on the day the price increase takes effect.

The price increase takes effect.

Article 5(1) of the 1968 Sales Tax Act states that the place of supply is the country where transportation begins. In the present case, the delivery takes place outside the EU. The postal or courier company then charges the customer import VAT or customs clearance fees. Thus, no VAT is charged by the contractor.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the wrong price.

Article 10 - Conformity and guarantee

The trader guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date on which the agreement was concluded. If agreed, the trader also guarantees that the product is suitable for other than normal use.

A guarantee by the trader, manufacturer or importer does not affect any legal rights and claims that the consumer may have against the trader on the basis of the contract.

Defective or incorrectly delivered products must be reported to the trader in writing within 30 days of delivery. The products must be returned in their original packaging and in new condition.

The contractor's warranty period corresponds to the manufacturer's warranty period. However, the contractor is never responsible for the final suitability of the products

for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if

the consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by a third party

the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the instructions of the contractor and/or on the packaging;

The defect is wholly or partly the result of regulations that the government has given or will give with regard to the nature or quality of the materials used.

Article 11 - Delivery and implementation

The entrepreneur will take the greatest possible care when receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders as soon as possible, but within 30 days at the latest unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be executed in part, the consumer will be informed of this no later than 30 days after the order was placed. In that case, the consumer has the right to terminate the contract free of charge and to claim any damages.

In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after the termination.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest at the time of delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of the return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a representative designated in advance and made known to the trader, unless explicitly agreed otherwise.

Article 12 - Fixed-term contracts: duration, termination and renewal

Termination

The consumer may terminate an open-ended contract concluded for the regular supply of products (including electricity) or services at any time, subject to an agreed period of notice,

terminate the contract at any time, subject to the agreed termination rules and a maximum notice period of one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or the provision of services at any time towards the end of the contract period subject to agreed termination rules and a notice period not exceeding one month.

The consumer may terminate the contracts referred to in the previous paragraphs

terminate them at any time and not be limited to a specific date or period

terminate them at least as they were concluded by him

always terminate them with the same notice period that the entrepreneur has set for himself.

Renewal

A contract concluded for a fixed period and covering the regular supply of goods (including electricity) or services cannot be tacitly extended or renewed for a fixed period.

By way of derogation from the previous paragraph, a fixed-term contract concluded for the regular supply of daily, news and weekly newspapers and magazines may be renewed by tacit consent for a fixed period not exceeding three months, if the consumer can terminate this renewed contract at the end of the renewal period with a notice period not exceeding one month.

A fixed-term contract for the regular delivery of goods or the provision of services may be tacitly renewed for an indefinite period only if the consumer may terminate the contract at any time by giving not more than one month's notice and not more than three months' notice if the contract is for the regular delivery, but less than once a month, of daily, news and weekly newspapers and periodicals.

A fixed-term contract for the regular supply of daily or weekly newspapers and periodicals as part of an introductory subscription (trial or introductory subscription) is not tacitly renewed and automatically terminates at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of up to one month, unless termination before the end of the agreed duration is not permitted by standards of reasonableness and fairness.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer shall be paid within seven working days after the beginning of the cooling-off period referred to in Article 6(1). In the case of a contract for the provision of a service, this period starts after the consumer has received the confirmation of the contract.

The consumer has the obligation to immediately report inaccuracies in payment details provided or mentioned to the entrepreneur.

If the consumer does not pay, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs communicated in advance to the consumer.

Article 14 - Complaints procedure

Complaints about the performance of the contract should be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects.

Complaints submitted to the entrepreneur should be answered within a period of 30 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 30-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is open to dispute resolution.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If the contractor considers a complaint to be justified, the contractor will, at his discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

On agreements between the entrepreneur and the consumer to which these general conditions apply, only Dutch law applies. Even if the consumer lives abroad.På avtal mellan entreprenören och konsumenten som dessa allmänna villkor gäller, gäller endast nederländsk lag. Även om konsumenten bor utomlands.